Human beings have emotions - this is as true in the workplace as in personal life. Emotions affect how we communicate and make decisions. A Leader can be more effective if he is aware of the role of emotions in perception and communication in himself and others.

Literature Review from research paper by Irene Speirs-Caskie, M.Sc.
Examines the needs of 21st Century Leadership, what constitutes effective leadership, understanding follower/leader processes, communication skills, self-and-other awareness and the role of emotional intelligence within effective leadership.

Dr. Paula Horan explains how the Core Empowerment Training can help people to unveil a keenly honed intelligence which combines an element of intellectual incisiveness with emotional awareness for a richer and broader range of experience.

At Columbia Primary, pupils discuss their feelings, attend friendship programmes and call teachers by their first names. Is emotional intelligence the way forward, asks Nadia Raafat in an article for the Sunday Observer Magazine 2/11/03.

Have you ever been in the presence of something so lively, engaged, selfless, and utterly radiant, it’s left you speechless? Mark Matousek taps into the world’s greatest renewable power source in an article for O - THE OPRAH MAGAZINE July 2003, Vol 4 No. 7.